Resolving clients’ technical situations over the phone or responding to e-mail Calls
07941 274 627 / info@onglobalweb.com
Carry out Research and Development to resolve clients’ technical situations via remote access or step by step guidance over the phone.
07941 274 627 / info@onglobalweb.com
Support Level
Resolving clients’ I.T situations over the phone or responding to e-mail calls. Making the resolution a smooth and understandable experience with peace of mind, ensuring that the client needed has been accomplished.
07941 274 627 / info@onglobalweb.com
Carry out Research and Development to resolve clients’ technical situations via remove access or step by step guidance over the phone.
System implementation, system checks, system diagnostics and system resolution by way of support callouts or server remote sign-in secure access.
Micro manage clients I.C.T. department.
Structure Level
Prioritising clients I.T work issues.
Pinpointing clients’ immediate needs and providing a direct resolution immediately.
Guide clients to their ultimate ICT resolutions, implementing and reviewing procedures if needed.
Continuously improving clients’ ICT departments with new innovation - - - - software application - - - - - - . Hardware maintenance and upgrades to support any new technology .
New office requirements :: from system development installation to system transfer migrations to improve clients’ requirement
Interacting with the client with daily site visits whilst, structuring and micro manage clients I.C.T. department.
Innovation Level
Forward planning is the way to keep up-to-date and ahead of the different level of technology and security situations which throughout the days, week, months and years might, sometimes causes glitches within some network systems.
Some of the reported or non reported issues are being reported on most white paper information forums, be it an exposed port security breach or virus notification.
Mapping out network systems to allow the clients’ organisation to develop and grow with capabilities to interact through around the world networking and voice communication.
OnGlobalWeb innovations allow ‘with assistance’, client’s to structure their network and stream line the ICT network to their needs.
All procedures ( client requested issues ) _ _ _ _ are documented and on-line manual structured to aid clients’ ICT Staff in any system or application reproduction needed to be carried out.
Click to E-mail for a Call-out Request of technical assistance